Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the myschoolshop.ae website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Al Mawakeb School (“Al Mawakeb School”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Al Mawakeb School, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Third party services

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Al Mawakeb School with respect to such other services. Al Mawakeb School is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Al Mawakeb School to disclose your data as necessary to facilitate the use or enablement of such other service.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. Some of the links on the Website may be “affiliate links”. This means if you click on the link and purchase an item, Al Mawakeb School will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Al Mawakeb School or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Al Mawakeb School. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Al Mawakeb School or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Al Mawakeb School or third party trademarks.

Disclaimer of warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Al Mawakeb School, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Al Mawakeb School and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to Al Mawakeb School for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Al Mawakeb School and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Arab Emirates without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Arab Emirates. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in United Arab Emirates, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

help@myschoolshop.ae

This document was last updated on February 21, 2022

Registration and accounting procedures
(Al Mawakeb Al Barsha)

Registration and accounting procedures
(Al Mawakeb Al Garhoud)

Registration and accounting procedures
(Al Mawakeb Al Khawaneej)

Registration and accounting procedures (Al Mawakeb Al Barsha)

REGISTRATION PROCEDURES

For all Students
1. All parents must proceed to the Registration/Accounts Department in school to complete the registration procedures, student information and payment.
2. Registration will be cancelled if a student fails to attend the school for a period of 3 consecutive weeks of the academic year without prior written notice.
3. Registration for any class is not final until all the proper documentation is available with the administration, the annual tuition fees settled in full as per the procedure for the settlement of school fees, the signing of the KHDA parent contract and after the approval of the relevant authority.
4. I understand that the school may take videos and/or photographs of my child(ren) and may use them in the school’s printed publications, as well as on the website or social media platforms.

In addition, for new Students:
5. All new students from KG to Grade 12 must sit for an entrance assessment & an interview.
6. The application and processing fee of 740AED per student is:
a. Refundable if the school does not offer the student a place
b. Non-refundable if the school offers the student a place but the student chooses not to take it
c. Not deductible from the total tuition fees
7. The results of the assessment and interview will not be disclosed until all documents have been submitted to the Registrar’s Office.
8. Parents must sign and approve the recommendations after the entrance assessment (including Special and Academic Support classes).
9. New Students applying from outside Dubai: Legalized transfer papers must be submitted before joining the school.
10. Grade 10, 11 and 12 students must submit a passport copy with residence visa valid for at least 6 months and the original Emirates ID.

ACCOUNTING PROCEDURES

The information below defines the standards and regulations that govern the registration, cancellation, and discount procedures as set forth by the Chief Financial Officer of AMSI. The standards are final and cannot be altered or modified.
1. Procedure for the settlement of school fees
1.1. Payment of registration and tuition fees shall be tailored over the payment plan that you deem appropriate, provided that there is no remaining balance or delayed payment of fees from previous year. The school procures books, uniform and other school materials early in the year. By providing your signature below, you are delegating the school to procure these requires items for your child on your behalf, in conformance with the school’s timelines for procurement.
1.2. As per KHDA rules:
For returning students, the school will charge 5% (10% for new students) of the total fee amount, as a registration fee, to be paid within the time frame specified by the school plus and is deductible from the first term of the academic year plus the value of books and school uniform. The registration fee is non-refundable unless the family is moving outside the Emirate of Dubai before the start of the academic year. The school reserves the right to ask for proof of this move, such as an acceptance offer from another school outside Dubai.
1.3. If the school fees will be paid by the employer, the parent should provide an official letter from the company stating the same and deposit a security cheque with the full amount as well, to be returned to parents once the company settles the full fees.

2. On late enrollment
2.1. If new students enroll during the course of the academic year, the school can charge tuition fees starting from the month of enrollment. For example, if a student enrolls in the 3rd week of October, the school can charge tuition fees from the beginning of October, add the value of the books, school uniform, activities and notebook computer for Gr.9 onwards and 1500.00AED for processing fees.
2.2. In case of a late enrollment discount, any other discount does not apply, including sibling discount.
2.3. Transportation: Any registration during the month of December shall incur full transportation fees. Any registration during the month of January: Divide the value of the transportation cost by 10 months multiplied by the number of remaining months. Any registration starting from the first of February shall incur 50% of the transportation fees, pending availability.
2.4. Special Classes: any registration to the end of January, shall incur full fees. Any registration starting from the first of February shall incur 50% of the fees.

3. On activity registration
These are completed with a cash or current/cheque payment immediately upon registration. Please note that the Accounts Department will issue a final registered participant sheet and cross tally it against actual participants.
3.1. Any participant who did not complete the registration procedures will be removed from the activity.
3.2. Any registration prior to and through the end of January, shall incur full activity fees.
3.3. Any registration starting from the first of February shall incur 50% of the activity fees.

4. On transportation registration
The fees for any required school serviced transportation must be settled along with the registration fees & upon registration.

5. On Cancellations and Refunds
5.1. Registration
Upon cancellation of registration prior to the start of the academic year and receiving books and uniform, a cancellation fee of 5% of the value of the tuition fee shall be charged to current students (10% to new students) plus 500.00AED transportation cancellation fee (if applicable).
5.2. Tuition
After the start of the school year and receiving books and uniform:
5.2.1. If the student attends school for two weeks or less, one month’s fee will be deducted.
5.2.2. If the student attends a period ranging between two weeks and one month, two months' fees will be deducted.
5.2.3. If the student attends for more than a month, the full terms’ fee will be deducted.
5.2.4. All deliverables are non-refundable, examples: books, school uniform, notebook computer, activities.
5.2.5. All non-mandatory activity fees are non-refundable within a week from commencement
5.2.6. Fees for after school academic support are non-refundable for sessions taken or skipped.
Refunds and cheque withdrawals cannot be made during July and August and will be processed as of the first week of September.
5.3. All non-regular Subjects: I.E. in English, French
The parents shall be entitled to a refund for the special subject fees in question, as per the following:
Refund Structure
5.3.1. Until the end of November, divide the value of the special tuition fees by 10 months, and then multiply that by the number of studied months. The balance shall be refunded to parents.
5.3.2. As of the first of December, parents are not entitled to a refund.
Refund Procedure
5.3.3. Withdraw the third payment (PDC) if available, and deduct the amount to be refunded without charging 200.00AED (Cheque withdrawal charges).
5.3.4 Reconcile the amount to be refunded with any returned cheque, if available, after charging 350.00AED.

5.4. Transportation
Refund Structure
5.4.1. Divide the transport cost by 10 months, multiply by the number of months the service was used, and add one month processing fees. The balance shall be refunded to parents.
5.4.2. Parents shall not be entitled to any refund whatsoever for cancellations made post the end of January.

5.5. Activities
Refund Structure
5.5.1. For any cancellation, from the date of enrollment through the first week of the activity, parents shall be entitled to a refund with a one month activity charges fee after which there will be no refunds.

Important Notes:
1. A student who is suspended from any activity as deemed necessary by the academic administration, or expelled from school for any reason whatsoever, shall not be entitled to any refund.
2. No refunds shall be made to the parents unless their account is fully settled, and there are no outstanding payments due in the form of post-dated cheque(s) or other.
3. Refunds will be made to the entity that settled the amount to the school.
4. Any refund cannot include the value of books, school uniform, activities or the notebook computer for Gr.9 onwards. They are non-returnable after they are delivered.
5. The application and processing fee of 740AED is non-refundable and is applied to every new student.
6. Procedure: Cancellation requests should be submitted in writing and must carry a valid reason. The Accounts Department will consider the date of the submitted written request in their calculation.
7. Returning students are not permitted to attend class in the following year unless bills of every nature of the prior year arrears have been paid.
8. Student diploma/certificates, school reports, transcripts and/or Leaving Certificates will be released upon completion of school clearance.

6. On Discounts
6.1. The Accounts Department will apply only the standard sibling discount in case of the registration of one or more sibling at any of its campuses in the UAE.
6.2. The sibling discount is applicable only after the parents have fully reimbursed the school for any outstanding invoices or outstanding accounts and is only granted to zero balance accounts.
6.3. For students who receive a scholarship, a respective amount will be credited towards the balance of the tuition fees of the student if payment was made in part. If payment was made in full then the amount will be deducted from the tuition fees of the next academic year.
6.4. In case of a late enrollment discount, any other discount does not apply, including sibling discount.

7. On Returned Cheques and unsecured payments (cheque withdrawal)
7.1. Any returned cheque shall be reimbursed in cash and not replaced by another cheque. Bank charges of 500.00AED shall be added to the settled amount to be also collected in cash.
7.2. Any discount (if applicable), including sibling discount, will be void in the case of a returned cheque.
7.3. A 350.00AED processing fee shall be charged to the parents every time they request that their cheque be withdrawn prior to the deposit due date. This fee shall be settled in cash along with a withdrawal request letter. (The request letter must be dated at least 15 working days before the cheque’s due date).
7.4. Family’s needs to submit a new cheque or pay cash or by credit card within 15 days in order to collect the old cheque.
7.5. Withdrawal/deferral requests are allowed within a maximum period of 30 days.
7.6. No cheque date is allowed to exceed March 31st of the current year.
7.7. Withdrawal request to defer payment can be availed only once per academic year.
7.8. Withdrawal requests are subject to approvals

MEDICAL AND INSURANCE

On Emergency treatment
I hereby authorize the medical personnel of Al Mawakeb School or any other qualified medical officer to administer emergency treatment and/or first aid treatment that my child(ren) may need during the course of a normal school day or during any school supervised activity.
Furthermore, in the case of emergency, and if I am not reachable, I authorise the school to send my child to the hospital or medical center for the necessary tests and treatments.
Personal Accident Cover (PAC)
The school provides the following cover to all students while in school or during any school-endorsed activity. Under this policy, our students are covered as per a set scope and limit during school hours or during any school-endorsed activity - Conditions apply.
Limits:
• 75,000.00 AED for death or total permanent/ partial disability per student per accident.
• 10,000.00 AED for accidental medical expenses per student per accident.

TRANSPORTATION PROCEDURES

1. Registration for all transport services will be suspended one week before, and will resume one week after the start of the academic year, pending availability.
2. In case of address change, a 5 working day advance notice and map are required before we can reinstitute the transport service and only if the new location is on designated routes.
3. The administration reserves the right to suspend/deny any student the use of the transportation service if he/she does not abide by the set rules and regulations. The student will be responsible for any damage to the transportation buses.
4. The administration reserves the right to revoke the seat allocated to the student(s) at registration once the bus route is confirmed.

On Rules and Regulations
1. The school shall ensure that every student registered for our transport service shall have an allocated seat.
2. The school shall include every student registered for our transport service in our accident & third party liability insurance scheme.
3. The school shall strive, from within the known restrictions, to maximize the efficiency of the transport system.
4. The school must adhere to the public rules and regulations of transport as prescribed by the Roads and Transport Authority (RTA) and related authorities.
5. The school reserves the right to allocate collection and drop off points to certain areas, streets, compounds and multiple entry buildings. Such allocation, if any, would be announced to those registered upon finalization of the transport routes.

The Transport Administration

1. The transport service operators cannot wait to pick up a student after the time that has been allocated to him has passed.
2. Any student who is not collected at the point of delivery shall be returned to school and his parents contacted to collect him/her.
3. There will be restrictions on the motion of our busses due to road/construction/or similar aspects. The school transport administration reserves the right to allocate the pick-up and/or drop off point and time based on the factors that improve the overall efficiency of the operation & not on personal needs of the user.
4. Parents may track the assigned school bus online through the school portal.

Registration and accounting procedures (Al Mawakeb Al Garhoud)

REGISTRATION PROCEDURES

ACCOUNTING PROCEDURES

4. On transportation registration
The fees for any required school serviced transportation must be settled along with the registration fees & upon registration.

MEDICAL AND INSURANCE

TRANSPORTATION PROCEDURES

The Transport Administration
1. The transport service operators cannot wait to pick up a student after the time that has been allocated to him has passed.
2. Any student who is not collected at the point of delivery shall be returned to school and his parents contacted to collect him/her.
3. There will be restrictions on the motion of our busses due to road/construction/or similar aspects. The school transport administration reserves the right to allocate the pick-up and/or drop off point and time based on the factors that improve the overall efficiency of the operation & not on personal needs of the user.
4. Parents may track the assigned school bus online through the school portal.

Registration and accounting procedures (Al Mawakeb Al Khawaneej)

REGISTRATION PROCEDURES

ACCOUNTING PROCEDURES

The information below defines the standards and regulations that govern the registration, cancellation, and discount procedures as set forth by the Chief Financial Officer of AMSI. The standards are final and cannot be altered or modified.
1. Procedure for the settlement of school fees
1.1. Payment of registration and tuition fees shall be tailored over the payment plan that you deem appropriate, provided that there is no remaining balance or delayed payment of fees from previous year. The school procures books, uniform and other school materials early in the year. By providing your signature below, you are delegating the school to procure these requires items for your child on your behalf, in conformance with the school’s timelines for procurement.
1.2. As per KHDA rules:
For returning students, the school will charge 5% (10% for new students) of the total fee amount, as a registration fee, to be paid within the time frame specified by the school plus and is deductible from the first term of the academic year plus the value of books and school uniform. The registration fee is non-refundable unless the family is moving outside the Emirate of Dubai before the start of the academic year. The school reserves the right to ask for proof of this move, such as an acceptance offer from another school outside Dubai.
1.3. If the school fees will be paid by the employer, the parent should provide an official letter from the company stating the same and deposit a security cheque with the full amount as well, to be returned to parents once the company settles the full fees.

4. On transportation registration
The fees for any required school serviced transportation must be settled along with the registration fees & upon registration.