FAQs

Welcome to our support portal

• 

  Accessing and usage

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  Shopping and Delivery

• 

  Safety and security

Frequently Asked Questions

1. How can I register on myschoolshop.ae to purchase items

   If you are a parent in any AMSI School, you do not need to register. You can directly login with your registered email address and school portal password

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Latest Questions

1. Can I purchase the same item for more than 1 child?
   Yes you can. You can either select one child during check out and the items will be delivered to them or place separate orders for each child for separate deliveries.
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2. How can I place an order at My School Shop
   • Login to your school portal using your credentials, then click the MySchoolShop menu and you will be redirected to the myschoolshop.ae page.
     Alternatively, click the Sign In Link on the upper right corner on myschoolshop.ae and using your registered email ID and school portal password login directly to the shop.
   • Search and explore the products offered for sale.
   • Select your preferred product, options and quantity and Add to Cart.
   • Review your cart, edit the items you chose if needed.
   • Click Proceed to Checkout.
   • You will be redirect to the secure payment gateway to complete the transaction. As the process may take few seconds, do not refresh, or go back until you get the transaction success or failure message.
   • You can always go back to My Account to check the status of your orders and purchase history.
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3. Are you storing my credit card information?
   No, we don’t store any payment details on our systems. You will be redirected to a secure payment gateway for all online payment.
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4. I topped up my child(ren) Campus Key card, but it is not reflecting in the available balance

   Purchases may take up to 2 working days to reflect on their respective systems.

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5. Can you deliver to my home address?

   Currently all orders are delivered to your child(ren) at school during school hours.

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6. I am unable to login with my registered email and password.

   Sorry to hear that. Please email help@myschoolshop.ae with your registered email ID and family ID and we will support you within 1 business day. Alternatively, you can visit our contact us page and fill the technical issues form.

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7. I am not an AMSI parent. Can I sign up and purchase online?

   For now, MySchoolShop caters exclusively for AMSI parents. Keep on checking our page for future updates.

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8. I am an AMSI parent, and I forgot my password. How do I recover it?

   MySchoolShop is linked to AMSI Schools SIS. Contact your school helpdesk to recover / reset your credentials.

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