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FAQs

Welcome to our support portal

Frequently Asked Questions

  1. How can I register on myschoolshop.ae to purchase items

    If you are a parent in any AMSI School, you do not need to register. You can directly login with your registered email address and school portal password

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Latest Questions

  1. Can i purchase same item for my 2 kids?
    Yes you can. but you will be able to select only one kid during check out and the item will be delivered to him/her. otherwise place order as separate orders and assign respective kids.
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  2. How to buy from My School Shop

    Click here to see the step by step instructions on how to buy on myschoolshop.ae

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  3. Is it safe to purchase and do payment through My School Shop?

    Yes, we ensure all necessary methods are implanted for a safe purchase and payments that include SSL/TLS encryption, periodic malware check-up, and backup etc.

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  4. Are you storing my credit card information?

    No, we don’t store any payment (Credit/Debit card) information in our system

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  5. I Top Up my kids campus key card, but still not updated in available balance

    Any purchase of digital products that include campus key recharge, online courses etc. may take 1-2 working days to update in the respective systems.

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  6. Can you deliver to my home address?

    No, we do not deliver items outside the school campus. Your purchased physical items will be delivered to your kids class/ delivery points in their campus.

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  7. I am unable to login with the email and password.

    If you are facing issue with login kindly contact support@shop.amsi.ae with the family id, registered email address, branch of your school. We will help you to login

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  8. I am not part of AMSI parents, can I sign up and purchase online?

    No, shop.AMSI is an exclusive service to cater only AMSI users.

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