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Accessing and usage

Accessing and usage - FAQs

  1. I am an AMSI parent. How can I sign up and purchase online?

    As an AMSI Parent, you have direct access to MySchoolShop using your registered email and School portal password.

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  2. I am unable to login with my registered email and password.

    Sorry to hear that. Please email help@myschoolshop.ae with your registered email ID and family ID and we will support you within 1 business day. Alternatively, you can visit our contact us page and fill the technical issues form.

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  3. How can I place an order at My School Shop
    • Login to your school portal using your credentials, then click the MySchoolShop menu and you will be redirected to the myschoolshop.ae page.
      Alternatively, click the Sign In Link on the upper right corner on myschoolshop.ae and using your registered email ID and school portal password login directly to the shop.
    • Search and explore the products offered for sale.
    • Select your preferred product, options and quantity and Add to Cart.
    • Review your cart, edit the items you chose if needed.
    • Click Proceed to Checkout.
    • You will be redirect to the secure payment gateway to complete the transaction. As the process may take few seconds, do not refresh, or go back until you get the transaction success or failure message.
    • You can always go back to My Account to check the status of your orders and purchase history.
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  4. I am not an AMSI parent. Can I sign up and purchase online?

    For now, MySchoolShop caters exclusively for AMSI parents. Keep on checking our page for future updates.

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  5. I am an AMSI parent, and I forgot my password. How do I recover it?

    MySchoolShop is linked to AMSI Schools SIS. Contact your school helpdesk to recover / reset your credentials.

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  6. How can I register on myschoolshop.ae to purchase items

    If you are a parent in any AMSI School, you do not need to register. You can directly login with your registered email address and school portal password

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